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Saravanan S

Technical Support Engineer
Erode, Tamil Nadu, India

Information Technology

  • Contact Saravanan

     

  • Summary

    I've experienced 2.5 years as a Technical support Executive.
  • Work Experience

    Aug 2016 - Dec 2018Technical Support Engineer
    Solistech Solutions, Coimbatore, Tamil Nadu, India.
    • Diagnosing  hardware and software faults and solve technical and applications problems, either over the phone or in person..
    • To solve computer system problems and support both internal teams and customers.
    • Configuring servers, documenting procedures, researching technical issues, guiding customers, and handling product change requests.
    • Working with customers/employees to identify computer problems and advising on the solution 
    • Logging and keeping records of customer/employee queries
    • Analysing call logs so we can spot common trends and underlying problems
    • Updating self-help documents so customers/employees can try to fix problems themselves
    • Working with senior engineers  to check customers/employees if the problem is more serious
    • Testing and fixing faulty equipment
  • Education

    Jun 2012 - Jun 2014M.Tech(IT)
    Sasurie College Of Engg, Vijayamangalam, Tamil Nadu, India.
    Jun 2008 - Jun 2011B.Tech(IT)
    The Kavery Engg College, Mecheri, Tamil Nadu, India.
  • Technical Skills

    • 75%Oracle DBA,Php/Mysql,Dot Net,Css,Network

  • Languages Known

    • EnglishRead, Write, Speak

    • TamilRead, Write, Speak

    • TeluguSpeak

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